Getting Started with Ordery
Welcome to Ordery! This guide will walk you through setting up your online store and taking your first order.
What You'll Achieve
By the end of this guide, you'll have:
- Configured your store details and opening hours
- Added your first menu items
- Set up order fulfilment (delivery, pickup, or table service)
- Connected payment processing
- Launched your storefront
Time required: 30–45 minutes
Step 1: Complete Your Store Profile
Your store profile contains the essential information customers need.
- Navigate to Settings → Store in the admin panel
- Fill in your store name, contact phone, and email address
- Enter your store address using the address search, or type it manually if needed
- Add your VAT registration number if applicable
- Click Save Changes
How this affects your storefront: Your store name appears at the top of every page. Your address and contact details show in the footer and on order confirmations.
ℹ️ Note: You can use address search to find your location quickly, or enter it manually if needed.
Step 2: Set Your Opening Hours
Customers can only place orders during your opening hours (unless you enable pre-orders).
- Go to Settings → Opening Hours
- For each day, enter your opening and closing times
- Toggle any closed days to "Closed"
- Click Save Hours
Example: If you open Tuesday–Saturday from 12:00–22:00, enter those times and mark Sunday and Monday as closed.
How this affects your storefront: Your storefront displays "Open" or "Closed" based on the current time. Customers can only check out when you're open.
💡 Tip: You can enable pre-orders later to let customers book orders in advance, even when you're closed.
Step 3: Choose Your Fulfilment Options
Decide how customers will receive their orders: delivery, pickup, table service, or a combination.
- Go to Settings → Order Fulfilment
- Toggle on the fulfilment types you want to offer:
- Delivery — Customers enter their address; you deliver to them
- Pickup — Customers collect from your location
- Table Service — Customers order from a QR code at their table
- For delivery, set your maximum delivery radius (e.g., 5 miles)
- Set preparation times for each fulfilment type (e.g., 30 minutes for delivery, 20 for pickup)
- Add minimum order amounts if required (e.g., £15 minimum for delivery)
- Click Save Settings
How this affects your storefront: Customers see buttons to switch between the fulfilment options you've enabled. Delivery customers must enter an address within your radius.
⚠️ Warning: If you disable all fulfilment types, customers won't be able to place orders.
Step 4: Add Your First Menu Items
Your menu is the heart of your storefront. Start by adding a category and a few items.
- Navigate to Menu in the admin panel
- Click Add Category and name it (e.g., "Mains", "Pizzas", "Drinks")
- Click Add Item within that category
- Fill in:
- Item name
- Description
- Price (in pounds, e.g., 12.50)
- Optional: Upload an image (recommended)
- Set availability for each fulfilment type (delivery, pickup, table)
- Mark any VAT-exempt items (most food is VAT-exempt, but check with your accountant)
- Add allergen information and dietary tags (vegetarian, vegan, gluten-free, etc.)
- Click Save Item
- Repeat for additional items
How this affects your storefront: Items appear under their category on the menu page. Customers can click an item to see the full description, allergens, and dietary tags before adding it to their cart.
💡 Tip: Upload high-quality images for your most popular items. Menu items with photos convert better.
Step 5: Configure Your Branding
Make your storefront feel like your own by adding your logo and brand colours.
- Go to Settings → Branding
- Upload your logo (appears in the header)
- Upload a hero image (large banner on the home page)
- Choose an accent colour that matches your brand
- Write a short tagline or welcome message for your home page
- Click Save Branding
How this affects your storefront: Your logo, colours, and hero image make your storefront instantly recognisable. The tagline greets customers on the home page.
Step 6: Connect Payments
Ordery uses Stripe to process customer payments securely.
- Navigate to Payments in the admin panel
- Click Connect with Stripe
- Follow the prompts to create or link your Stripe account
- Provide the required business details (name, address, bank account)
- Complete any verification steps Stripe requests
How this affects your storefront: Once connected, customers can pay by card at checkout. Payments go directly to your bank account according to your Stripe payout schedule.
ℹ️ Note: Stripe may require additional documents for verification. This is normal and ensures secure payments.
⚠️ Warning: Your storefront won't accept orders until Stripe is fully connected and verified.
Step 7: Launch Your Storefront
Once your store is configured, it's time to test and launch.
- Go to Settings → Store
- Note your store URL (e.g.,
yourstore.ordery.com) - Open your storefront URL in a new tab
- Place a test order to see the customer experience
- Check that the order appears in your admin panel under Orders
How this affects your storefront: Your store is now live and customers can start ordering!
💡 Tip: Share your storefront URL on social media, add it to your website, and include it in your Google Business profile.
What's Next?
You've completed the essential setup. Here are some recommended next steps:
- Set up table service QR codes if you offer dine-in ordering
- Create discount codes to promote your launch
- Invite your team so staff can help manage orders
- Enable pre-orders to let customers book in advance
- Review best practices for running your store smoothly
Common Questions
Q: Can I test my storefront before going live? Yes! Place a test order using your own card. You can cancel or refund it from the admin panel.
Q: Do I need to add VAT to my prices? Most food items are VAT-exempt in the UK. Check with your accountant if you're unsure. You can mark items as VAT-exempt in the menu editor.
Q: How do customers find my storefront? Share your Ordery URL on social media, your website, Google Business, and in-store signage. You can also set up a custom domain in Settings → Store.
Q: What if I need help? Use the search at the top of this help centre, or contact our support team.