Billing and Subscription

Ordery offers two subscription plans: Standard and Pro. This guide explains plan features, how to manage your subscription, view invoices, and upgrade or downgrade.

Ordery Plans

Standard Plan

The Standard plan includes all core features needed to run your online ordering.

Key features:

• Unlimited orders
• Delivery, pickup, and table service
• Menu management with unlimited items
• Discount codes (customer redemption only)
• Team management (up to 5 seats)
• Order management and status updates
• SMS notifications
• Basic sales analytics
• Stripe Connect payments

Best for: Small to medium food businesses getting started with online ordering.

Pro Plan

The Pro plan unlocks advanced features for growing businesses.

Everything in Standard, plus:

• Promo banners — Display discount offers on your storefront
• Advanced analytics — Revenue forecasting and repeat customer insights
• Unlimited team seats — Invite as many staff as you need

Best for: Established businesses ready to scale with marketing and deeper insights.

Viewing Your Current Plan

1. Go to Billing in your admin panel
2. View your current plan (Standard or Pro)
3. See your subscription status and next billing date

Subscription Status

Active

Your subscription is current and all features are available.

Past Due

A recent payment failed. Update your payment method to avoid service interruption.

Cancelled

Your subscription has been cancelled. Your storefront may be suspended.

How it affects your storefront: If your subscription is past due or cancelled, customers see a "Temporarily Unavailable" message and cannot place orders.

⚠️ Warning: Keep your payment method up to date to avoid unexpected downtime.

Managing Your Payment Method

Update the card used to pay your Ordery subscription.

How to Update Your Payment Method

1. Go to Billing in your admin panel
2. Click Manage Payment Methods or Open Stripe Portal
3. You'll be redirected to the Stripe customer portal
4. Add, update, or remove payment methods
5. Set a default payment method for future charges

💡 Tip: Use a business credit card or account with auto-renewal to avoid missed payments.

Viewing Invoices

All subscription invoices are available through the Stripe portal.

How to Access Invoices

1. Go to Billing in your admin panel
2. Click View Invoices or Open Stripe Portal
3. Browse past and upcoming invoices
4. Download invoices as PDFs for your accounting records

What invoices include:

• Subscription period
• Plan name and cost
• Payment date
• Payment method used
• Invoice number (for your records)

💡 Tip: Download and store invoices for VAT returns and annual accounts.

Upgrading to Pro

Unlock promo banners, advanced analytics, and unlimited team seats.

How to Upgrade

1. Go to Billing in your admin panel
2. Click Upgrade to Pro
3. Review the new plan features and cost
4. Confirm the upgrade

What happens next:

• Your subscription switches to Pro immediately
• You're charged a prorated amount for the remainder of the current billing period
• Future charges reflect the Pro plan price
• Pro features become available instantly

How it affects your storefront: You can now enable promo banners on discounts and access advanced analytics.

Downgrading to Standard

If Pro features aren't needed, you can downgrade to Standard.

How to Downgrade

1. Go to Billing in your admin panel
2. Click Change Plan or Downgrade
3. Select Standard plan
4. Confirm the downgrade

What happens next:

• Your subscription switches to Standard at the end of the current billing period
• You retain Pro features until the period ends
• Future charges reflect the Standard plan price
• Pro-only features (promo banners, advanced analytics) become unavailable

What you lose:

• Promo banners on discounts
• Revenue forecasting and repeat customer insights
• Team seat allowance drops to 5 (you may need to remove team members)

⚠️ Warning: If you have more than 5 team members when downgrading, you'll need to remove some before the downgrade completes.

Team Seat Limits

Standard Plan: 5 Seats

The Standard plan includes up to 5 team seats (you + 4 staff members).

What happens if you need more: You'll see a message: "You've reached your team seat limit. Upgrade to Pro for unlimited seats."

Pro Plan: Unlimited Seats

The Pro plan allows unlimited team members.

Best for: Larger teams, multi-location businesses, or businesses with multiple shifts.

Learn more about team management →

Billing Cycle

Ordery subscriptions are billed monthly.

How it works:

• You're charged on the same day each month (e.g., 1st, 15th)
• Billing date is set when you first subscribe
• Payments are automatically processed via Stripe

Example:

• You subscribe on January 10th
• You're billed on the 10th of every month
• February 10th, March 10th, etc.

Prorated Charges

If you upgrade mid-month, you'll be charged a prorated amount.

How prorating works:

1. Ordery calculates the remaining days in your billing period
2. You're charged the difference between Standard and Pro for those days
3. Your next full charge reflects the Pro plan price

Example:

• You're on Standard (£50/month)
• You upgrade to Pro (£100/month) on day 15 of a 30-day cycle
• Prorated charge: £25 (half the £50 difference)
• Next month: Full £100 Pro charge

💡 Tip: Upgrades are effective immediately. Downgrades take effect at the end of the current period.

Stripe Customer Portal

The Stripe customer portal is where you manage your subscription details.

What you can do:

• Update payment methods
• View and download invoices
• See upcoming charges
• Cancel your subscription (not recommended — contact support instead)

How to access: Click Open Stripe Portal in Billing.

Cancelling Your Subscription

If you need to cancel your Ordery subscription, contact support rather than cancelling through Stripe.

Why contact support:

• We can help resolve issues (e.g., billing problems, feature questions)
• Ensure proper account closure and data export if needed
• Avoid accidental cancellation

⚠️ Warning: Cancelling your subscription will disable your storefront and prevent customers from ordering.

Subscription Suspension

If your payment fails repeatedly, your subscription may be suspended.

What happens:

• Your storefront displays "Temporarily Unavailable"
• Customers cannot place orders
• You can still access the admin panel to update payment details

How to resolve:

1. Go to Billing
2. Update your payment method
3. Pay any outstanding invoices
4. Your storefront resumes once payment clears

💡 Tip: Set up email or SMS alerts from your bank to notify you of declined charges.

Best Practices

Keep Payment Details Current

• Use a card with sufficient credit
• Set up auto-renewal
• Update expiry dates before your card expires

Review Invoices Regularly

• Download invoices for accounting
• Check for unexpected charges
• Store invoices for VAT returns

Upgrade When You're Ready

• Start with Standard to learn the platform
• Upgrade to Pro when you need advanced features
• Monitor team seat usage and upgrade if approaching the limit

Contact Support for Billing Issues

• Don't cancel your subscription without talking to us first
• We can help resolve payment problems or offer solutions
• Support is faster than self-service cancellation

Common Questions

Q: Can I get a refund if I cancel mid-month? Subscriptions are non-refundable, but you retain access until the end of the paid period. Contact support to discuss special circumstances.

Q: What happens to my data if I cancel? Your data is retained for 30 days after cancellation. Contact support to export data before cancelling.

Q: Can I pause my subscription temporarily? Not currently. Contact support to discuss options if you need a break (e.g., seasonal closure).

Q: Do I get charged per order? No, Ordery subscriptions are flat monthly fees. You can process unlimited orders.

Q: What if my payment fails? You'll receive an email notification. Update your payment method in Billing to avoid service interruption.

Q: Can I switch plans multiple times? Yes, but frequent switching may cause billing confusion. Choose the plan that fits your needs for at least a few months.

Q: Is there a discount for annual billing? Contact support to enquire about annual billing options and any available discounts.

What's Next?

With billing sorted, explore:

• Team Management — Understand seat limits and invites
• Analytics & Sales — See what Pro plan analytics offer
• Payments Setup — Manage Stripe and payouts

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